Asst Mgr, Clinical Services- RN Hospice- Full Time, Days, 8 AM - 4 PM, Atlantic Visiting Nurse

The Assistant Manager  Clinical Services (Hospice) is a full-time position with Atlantic Visiting Nurse’s (AVN), supporting the Hospice Department  and provides executive support to the Hospice Director and Hospice Medical Director. 

Qualifications/Experience:

• Minimum of associate degree/or relevant experience
• Strong Computer Skills (especially competent in Windows Suite/Excel)
• Creative approach to agency document formatting and design
• Excellent communication and people skills
• Ability to work independently and as part of a team.

Duties & Responsibilities:

• Provides oversight to the Hospice Clerical Staff.

• Orients and trains clerical staff

• Organizes and delegates clerical team functions

• Holds clerical team accountable to designated tasks

• Supervises day-to-day functions.

• Performance manages and completes annual performance evaluations.

• Supports the Operations of the Hospice Department:

• Maintains & communicates Hospice Daily Census reports/data.

  • Referral tracking

  • Admission tracking – 

    • Communicating to disciplines

    • Entering NOE information

  • Death/discharge/Revocation tracking- communicating to team, 

• Assists with Consent & DNR process.

  • Utilizes DocuSign to obtain signatures.

  • Uploads in On-Base

  • Manages/tracks consents.

  • Tracks/follow-up DNRs

• Coordinates services for hospice patients as indicated.

  •  Transportation 

  • Transfer to home care

• Assists in onboarding of new staff.

  • Enter clinicians into Dragonfly database.

  • Coordinates schedules as needed.

• Assists in the preparation of IDT meetings on a weekly basis.

  • Coordinates agendas

  • Coordinates attendees and schedules

• Communicate Hospice patient information including admission and imminent death information. 

  • Billing/finance

  • Interdisciplinary team members

  • Answering Service

• Coordinates booking of meeting rooms and sending of invites. 

• Collaborates & follows up with billing & CAC department on resolutions of errors.

  • Registration errors

  • Incorrect death dates

  • Medicaid status

• Generates, reviews, and follows- up on required reports.

  • Mileage reports

  • Authorization reports

  • HOPE discharge report.

  • Additional reports as required.     

• Completes end of month reporting inclusive of

  • CAHPS report

  • Dragonfly & At Home Medical reports

  • Accruals

  • Room & Board

  • Additional data as needed.

• Maintains forms/educational materials. 

  • Tracks inventory.

  • Creation and formatting of new materials

  • Utilizes the AHS ordering system to obtain materials from print shop.

• Assists/supports Hospice Physicians

  • Time sheets 

  • F2F scheduling

  • Coverage schedule/calendar

• Oversees Bereavement Coordinator support

• Coordinates/completes the end of day follow-up on prescriptions to Hospice MDs

  • Ensure signatures and receipts from Dragonfly for delivery.

• Coordinates/communicates statuses with Care XM (answering service)

  •  Daily calendars/schedules

  •  Imminent death information

  • Weekend On-Call schedule

• Participate in agency survey preparation and support.

• Collaborate with Hospice Scheduler, Asst. Mgrs., and clinicians in the scheduling of visits adhering to regulatory requirements. 

3. Contract coordination 

• Liaison for Medicaid Room & Board contracts for Nursing Homes & other Hospice related contracts

• Liaison for Respite contracts for facilities

4. Administrative duties to assist & support Executive Director Home Care & Hospice, Hospice Director, and Hospice Medical Director & Hospice Leadership team:

• Maintain calendars Medical Director, Hospice MD, On-Call, Time off. 

• Book rooms and coordinates meetings for all Hospice leadership including room set up.

• Arranges for refreshments if required.

• Maintains meeting minutes for all Manager/Leadership level meetings.

• Assists & coordinates agency contract preparation and maintenance.

• Maintains and updates corporate records as needed. 

• Submit reimbursements. 

5.  Other Duties as Assigned.

Qualifications

Required:
1. Bachelor's degree in health discipline or related field or
2. 2 years of experience in health discipline or relevant area. 

Preferred:
1. Master's degree in health discipline or related field.
2. EPIC training preferred