Patient Access Lead Physical Therapy

Inova Physical Therapy - Skyline is looking for a dedicated Patient Access Team Lead to join the team. This role will be full-time, Midshift, 8:30am-5:00pm and/or 9:00am-5:30pm. This role may be asked to work an evening shift, 10:30-7:00pm, as needed to cover team members' leave.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

The Patient Access Team Lead oversees daily operations and drives performance across all patient access functions without direct supervisory authority. The Lead may coordinate with clinical, financial, and technical teams to streamline workflows, train staff on evolving systems, and ensure alignment with organizational goals. They may manage escalations, optimize kiosk and transport operations, and promote service equity through patient advocacy. 

The Patient Access Lead may be responsible for one or more of the following duties and responsibilities:

Job Responsibilities

 

• Patient Intake, Registration & Documentation: Oversees intake operations, monitors key performance indicators (KPIs), and leads documentation and registration improvements.

• Administrative & Technology Operations: Leads process improvements and trains staff on new tools and system updates.

• Case Management Tasks: Monitors metrics and streamlines case management handoffs.

• Financial Counseling: Monitors metrics and leads financial improvement initiatives.

• Insurance & Contract Coordination: Leads accuracy initiatives, monitors trends, and trains staff in insurance and contract coordination.

• Inquiries & Patient Concerns: Monitors satisfaction and leads service recovery efforts concerning patient inquiries and issues.

• Kiosk: Oversees kiosk operations and optimizes patient experience.

• Patient Communication & Advocacy: Leads messaging initiatives, coaches staff, and promotes service equity among patients.

• Referrals: Monitors referral metrics and streamlines processes.

• Scheduling: Optimizes scheduling systems and monitors utilization.

• Transport: Monitors transport performance and leads coordination efforts.

• Health Information Management (HIM) Coordination: Leads duplicate prevention efforts and aligns with Health Information Management (HIM) protocols.

• Utilization Review Coordination: Coordinates with UR teams to reduce denials.

• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations

• May perform additional duties as assigned
  
  
   

Minimum Qualifications
 

• High School diploma or equivalent
• 3 years of patient access work experience