Medical Assistant II - Outpatient Diabetes/Endocrine Clinic

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Medical Assistant II - Outpatient Diabetes/Endocrine Clinic in The Woodlands, you’ll provide patient care and exceptional customer service in an outpatient health care setting. You’ll support efficient clinic operations by coordinating patient flow, schedules, registration, clinical care, and follow-up services.

Responsibilities

• Welcomes patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner
• Communicates appointment status, delays, clinic processes, and patient needs with patients, families, providers, and clinic staff
• Performs patient registration, verifies demographic and insurance information, collects applicable fees, and resolves or escalates account concerns
• Coordinates patient flow by prioritizing rooming, communicating patient arrival and readiness, and helping reduce wait times
• Reviews appointment schedules and obtains needed medical records, laboratory results, diagnostic reports, referrals, and other information before patient visits
• Collects and documents patient and family data, reports abnormal findings to a Registered Nurse or provider, and supports development of the plan of care
• Administers authorized medications as directed by a physician and documents administration, adverse reactions, and patient responses
• Assists with examinations, treatments, testing, emergency responses, room turnover, equipment readiness, and supply management
• Collects, labels, processes, and transports specimens and performs authorized point-of care testing in accordance with laboratory procedures
• Completes patient checkout by entering orders, coordinating ancillary services, scheduling follow-up appointments, and communicating preparation instructions 
• Monitors provider schedules, coordinates appointment changes, and ensures resources such as interpreters, equipment, and reports are available for patient visits
•  Participates in quality-improvement activities and supports a safe, efficient, service focused clinic environment

Qualifications

One of the following certifications IS required:

• CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
• CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
• LIC PAR- License Paramedic from the Texas Department of State and Health Services required
• NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
• RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
• 2 years of related experience required