Pharmacy Technician - Outpatient

Summary

Outpatient Pharmacy Technician The outpatient pharmacy distributes acute and chronic medications and supplies or other direct patient care services unique to the VA health care model. Must possess knowledge of the laws, regulations and official policy concerning drug distribution, procurement, and security measures to conform to legal and professional requirements of pharmacy practice.

Duties

["Duties include, but are not limited to: Medication Distribution System 1) Reads and interprets prescriptions from the Veteran electronic health record (EHR) or in written format. 2) Reviews prescription orders for technical accuracy. 3) Prepares medications and ensures the orderable item matches the item being dispensed with regard to drug, strength, quantity, or appropriate supply item. 4) Dispenses medications following all regulations, policies, and procedures for safe medication distribution. 5) Uses automation (ie. ScriptPro) to fill, label and batch medications. 6) Executes contingency plans to maintain operations during outages. 7) Maintains highly sophisticated pharmacy equipment. This includes cleaning procedures and maintenance of ScriptPro, ScriptCenter and other counting machines. Troubleshoots equipment and databases when needed. 8) Assists with automated or manual inventory processes that include but are not limited to inventory counts, medication ordering, stocking, check and appropriately manage expired and nearly expiring medications, pulling recalled medications, or any other activity related to the supply of medications. 9) Accurately fills prescription items for wards using Automatic Replenishment reports. 10) Subject matter expert of ScriptCenter. Troubleshooting and addressing technical issues where needed. 11) Verifies linking of the ScriptCenter batched medications are done appropriately and accurately. 12) Verifies that the patients have picked up their medications in a timely manner. 13) Contacts patients if their packages have been in the ScriptCenter for more than 3 days and coordinates other arrangements for dispensing (i.e., sending back to main site for mail out options or returning to stock). 14) Accurately interprets EHR patient medication profiles. Can confirm prescription information in the pharmacy computer packages. Able to execute refills or other technician duties within the pharmacy software. 15) Accurately updates patient information in the many pharmacy software packages. 16) Accurately enters notes into the EHR using pharmacy templates or blank forms. 17) Communicates with procurement staff to effectively facilitate acquisition of medications. 18) Assists pharmacy management team in data tracking and reporting as assigned. 19) Prioritizes workload to complete assignments on time. 20) Maintains a safe orderly and clean working environment. 21) Ensures all look alike, sound alike, high alert and refrigerated medications are stored properly according to manufacturer's recommendations and National Institute for Occupational Safety and Health (NIOSH) requirement. 22) Maintains adaptability and flexibility for various emerging roles and responsibilities in the medication distribution system including new equipment, assignments, and changes in pharmacy workflow. 23) Accurately mails medications in accordance with pharmacy procedures. 24) Assists with other medication distribution activities as directed by pharmacist, supervisor or as delineated as part of the shift responsibility. Pharmacy Phone System 1) Able to use the current facility phone system. 2) Maintains appropriate phone etiquette and professionalism. 3) Accurately collects and clarifies patient information. 4) Capable of triaging patient information to identify basic therapeutic, distributive, or medication related problems. 5) Understands when to alert pharmacists for problems. 6) Communicates information accurately in the EHR or other formats. 7) Completes calls and as needed follow up in a timely manner. Medication Management System 1) Assists the pharmacist with problem solving patient care or medication issues. 2) Assists in quality improvement projects as an individual or on assigned teams to improve pharmacy service. Work Schedule: Full-time; Monday-Friday, 8:00am-4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized"]

Qualifications

All requirements must be met by the close date of this announcement, 10/23/2026. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). OR, National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Grade Determinations: GS-7 Pharmacy Technician Experience: Candidates must possess one year of experience equivalent to the next lower grade level, GS-6. AND Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (a) PTCB as a CPhT. OR, (b) NHA as a ExCPT. AND Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work. (b) Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent. (c) Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers. (d) Ability to train developmental pharmacy technicians and students. (e) Ability to dispense medication or sterile products following all regulations, policies and procedures to ensure safe medication distribution. (f) Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.